With so many costs involved, such as airplane maintenance, fuel and unions (airport, flight attendants, pilots and ground personnel), I wonder how airlines can provide good ticket pricing, but more importantly, service quality. I took a flight to Mexico City using American Airlines recently. My goodness, it seems that you are doing them a favor by flying with them. There was no empathy, little availability, poor time of response and some of these individuals had no knowledge of the service offered and what all this implies. Do we have a choice? Yes, but poor service quality looks like the common denominator of all airlines nowadays.
Finding out how to improve service quality is definitely challenging. It requires to have the experience and the expertise, but also the proper analysis and interpretation. In Copiose, we develop quality of service models with statistical modeling and probabilistic design to get you the quality improvement your business needs.
Visit our website today (https://www.copiose.com) to learn more about how we can help you to differentiate from the competition.