Commitment To Excellence

Continuous Improvement

Our way of work is easy and efficient. All of our services explore and combine the best methodologies used in process improvement to help you develop an amazing online presence lean and simple.

Our culture follows a lean way of thinking and consistent acting to develop ingenious ways of providing the best Turnkey services and exceed your expectations. For us, It’s about practicing scientific thinking to pursue challenging goals while improving, adapting, innovating and achieving whatever we set out to do!

Our practice is based on the persistent elimination of waste. Our team constantly identifies any abnormalities in the Turnkey development process to provide an amazing customer service. We carefully organize our work and order the priorities and tasks to exceed our customer expectations.

The company sets up key metrics and identifies breakthrough objectives. Our team is taught to reflect and learn. We set plans and review results on a weekly, monthly, quarterly and annual basis. Our job is done right the first time – consciousness and quality.

We always find the way to make things better and we normalize our tasks and actions through practice. Because everyone who works at COPIOSE knows that discipline is the key to success.

Part of our philosophy consists of learning from the mistakes while unlocking our greater potential. Because we understand that errors are a tool for success. We get that flaws help us to refine our path and allow us to learn what works and what does not. We know that success is to try and fail from time to time.

TQM

TQM stands for Total Quality Management. So, what is a Total “Quality” Management approach? A Total Quality Management approach is a way of defining how an organization can meet the requirements of its customers and other stakeholders affected by its work.

Implementing effective and robust Total Quality Management methods help us to focus on the important areas of our work and improve efficiency.

The management processes that are established throughout our work provide a sound foundation, leading to increased productivity and profit. This in turn improves our customer acquisition and retention.


Quality Policy

People at COPIOSE have defined a Quality Policy based on the values of the company. Only by providing innovative Turnkey services with Quality will we achieve our aims of long term success and sustained improvements.

Our work is done under a Total Quality Management approach that ensures the satisfaction of our Turnkey services. This methodology is developed following the international standard of Quality Management ISO 9001:2015.


Quality Goals

For Our Customers:

To manage customer relationships effectively, while considering availability, response time, experience, expertise and empathy as foundations of service quality for our Turnkey services.

With our processes:

1) Control and improvement on the Quality rate of our Turnkey services.

2) Control and improvement of efficiency in the work done by our employees.