We work under a Total Quality Management System that ensures the satisfaction of our Technical Writing services. This methodology is developed following the international standard of quality management ISO 9001:2008.
People at COPIOSE have defined a quality policy based on the mission and values of the company. Only by providing an outstanding service and Technical Writing with quality will we achieve our aims of long term success and sustained improvements.
This is accomplished by the following quality objectives:
To our customers:
To manage customer relationships effectively, while considering availability, response time, experience, expertise and empathy as foundations of service quality.
With our processes:
1) Control and improvement on the quality rate of our Technical Writing services.
2) Control and improvement on efficiency in the work done by our employees.