Quality Policy

 

Quality And Powerful Technical Writing Made For You.

Whether you need concise, focused and accurate Technical Writing; or you want error-free, but also audience-based Technical Writing; Copiose has you covered.

The processes and procedures set for our Technical Writing follow our Quality Policy and Quality Objectives to help you increase productivity, resolve issues, avoid errors and boost your brand recognition.

Workable Management System

Having a quality policy for our Technical Writing practice is not about establishing a set of procedures that are complicated and difficult to manage. The aim is to provide a workable management system that is suitable for our organization, our partners and for those who work with us to deliver quality in our Technical Writing. With the right support and the knowledge of our employees, we have a system that improves all areas of our organization with the goal to provide an amazing customer experience and the best Technical Writing services.

With a quality policy in place, we set out areas of responsibility across our Technical Writing work. We highlight any deficiencies while reducing costs. We also provide continuous assessment and improvement for our Technical Writing, while bringing more marketing opportunities.

In the same way, creating quality objectives allows us to check that our Technical Writing has none to zero mistakes and fewer complaints, while improving our reporting and communications with our customers. Developing quality objetives allows us also to always have the right “first time” attitude, offer better quality Technical Writing services and a more reliable production scheduling and delivery.

So, what is a total “quality” management system? A total quality management system is a way of defining how an organization can meet the requirements of its customers and other stakeholders affected by its work.

Implementing an effective and robust Total Quality Management System helps us to focus on the important areas of our Technical Writing work and improve efficiency. The management processes that are established throughout our Technical Writing provide a sound foundation, leading to increased productivity and profit. This in turn improves our customer acquisition and retention.

Our Technical Writing is done under a Total Quality Management System that ensures the satisfaction of our Technical Writing services. This methodology is developed following the international standard of quality management ISO 9001:2015.

Quality Policy

People at Copiose have defined a quality policy based on the mission and values of the company. Only by providing an outstanding service and Technical Writing with quality will we achieve our aims of long term success and sustained improvements.

This is accomplished by the following quality objectives:

Quality Objectives

To our customers:

To manage customer relationships effectively, while considering availability, response time, experience, expertise and empathy as foundations of service quality for our Technical Writing.

With our processes:

1) Control and improvement on the quality rate of our Technical Writing services.

2) Control and improvement on efficiency in the Technical Writing done by our employees.